How Can We Help Today?
Whether you need guidance choosing the right home recovery equipment or have a question about your order, we are happy to assist.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to monitor your delivery status directly through the carrier's website.
What is your return policy for home recovery equipment?
We accept returns on unused items in their original packaging. Please contact our support team to initiate a return, and we will walk you through every step of the process.
Can I exchange a product for a different size or model?
Yes, exchanges are available for items like adjustable beds, shower seats, and transfer chairs. Reach out to our team with your order number and the product you would like instead, and we will coordinate the swap.
How do I choose the right patient lift or transfer chair?
Selecting the right equipment depends on the user's mobility level, weight capacity needs, and available space at home. Our support team can help you compare models and find the best fit for your situation.
Are your pressure relief mattresses compatible with adjustable beds?
Many of our pressure relief mattresses are designed to flex with adjustable bed frames. Check the product description for compatibility details, or contact us and we can confirm for your specific setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
We aim to answer every inquiry within 24 hours so you can move forward with confidence.
Secure and Private
Your personal information and payment details are protected with industry-standard encryption at every step.
Thoughtful Guidance
Owned and operated by Recovery Ready Home Systems, our team is dedicated to helping you find the right home recovery equipment.
Reliable Delivery
Free shipping on most orders within the Continental U.S., with careful handling of every patient lift, bed, and accessory.
